Returns and Exchanges

Returns:

We want you to love your purchase, but if in any case you'll like to return it, we'll be happy to offer a 14-days returns policy for online orders of all clothing products.

Do note that purchases from our stockists and at offline events are final, and are not eligible for returns or exchanges.

For return requests, please go through the Returns Conditions below and ensure your item is eligible for returns, before dropping us an email at hello@silk-stories.co with the following details and we'll guide you on the return process:

Order number
Item you wish to return
Reason for returning

Returns Conditions:

All items have to be returned within 14 days from date of delivery
All items have to be in its original condition - unworn, unwashed, undamaged, unaltered, no odours/scents (perfumes included) and in its original packaging in order to be eligible for returns

Once the return request has been processed (you will receive an email from us), you may return the item in its original condition and packaging to us via your preferred mode of postage. All shipping costs will have to be borne by the customer.
All refunds will be processed and returned to the original payment mode. Delivery fees (if any) will not be refunded.
Your return request will be processed within 5-7 working days from the date we receive it.
Items that do not meet our return conditions will be rejected. Please handle your item with care when trying it on to avoid snags or damage, as we cannot accept returns with any defects (including thread runs) or without the original packaging. If a return is not accepted, customers will need to arrange their own delivery for collection.
Items that are discounted, purchased on sale or at offline stores/events are not eligible for returns.
For non clothing products/accessories (i.e Silk Face Masks, Silk Pillowcases and Silk Eye Masks, Silk Organza Tote Bags), we are unable to provide any returns due to hygiene reasons.

Exchanges:

Love your item but it's in the wrong size? Or changed your mind and prefer to get it in the other colour instead? We'll be happy to help! We offer a 14-days exchange policy for online orders of all clothing products.

Do note that purchases from our stockists are final, and are not eligible for returns or exchanges.

For exchange requests, please go through the Exchange Conditions below and ensure your item is eligible for exchanges, before dropping us an email at hello@silk-stories.co with the following details and we'll guide you on the return process:

Order number
Item you wish to exchange for and to
Reason for exchanging

Exchange Conditions:

In order to be eligible for exchanges, the request will have to be made and items will have to be returned within 14 days from date of delivery
All items have to be in its original condition - unworn, unwashed, undamaged, unaltered, no odours/scents (perfumes included) and in its original packaging in order to be eligible for returns

Once the exchange request has been processed (you will receive an email from us), you may return the item in its original condition and packaging to us via your preferred mode of postage. All shipping costs will have to be borne by the customer.
Your exchange request will be processed within 5-7 working days from the date we receive it.
Items that do not match the Exchange Conditions will be rejected. Please be careful when trying on the item to avoid any potential snags on the fabric - we will not accept any items that are damaged in any way or without its original packaging.
Items purchased on sale or at offline stores/events are not eligible for exchanges, with the exception of Archive Sale 2026 purchases, which are subject to the specific exchange conditions outlined below.
For non clothing products (i.e. Silk Face Masks, Silk Pillowcases and Silk Eye Masks), we are unable to provide any exchanges due to hygiene reasons.
IIf the intended item or colour is out of stock, exchanges may be made for another available item. Any price difference for higher-value items must be topped up by the customer. No refunds or store credits will be issued for exchanges to lower-value items.

Archive Sale '26 — Returns & Exchanges

All Archive Sale 2026 purchases are final and not eligible for returns or refunds. However, exchanges are permitted under the following conditions:

Exchange requests must be made and items returned within 14 days from the date of delivery.
Items must be unworn, unwashed, undamaged, unaltered, free from odours or scents, and returned in their original packaging.
Exchanges are permitted for items of equal or higher value. Any price difference must be topped up by the customer.
Exchanges for lower-value items are not permitted, and no refunds or store credits will be issued for any price difference.
All exchanges are subject to stock availability.
All shipping costs associated with exchanges will be borne by the customer.
Non-clothing items and accessories are not eligible for exchanges due to hygiene reasons.

To request an exchange, please email hello@silk-stories.co with your order number and the item you wish to exchange for. Our team will guide you through the process.

Incorrect/Defective Items:

If you have received an incorrect or defective items, first of all - we're sincerely sorry about this. Do let us know as soon as possible and we can rectify this for you. Drop us an email at hello@silk-stories.co with the following details:

Order number
For defective items: Description and images of the defects
For incorrect item received: Product name of the item received

If the item is available, a one-on-one exchange will be arranged via courier for orders in Singapore. If the piece is no longer in stock, a refund to your original mode of payment will be issued.

Please make sure your items are in its original condition - unworn, unwashed, unaltered, and still have their tags and original packaging intact in order for us to facilitate this process.